How do I know which restaurants are participating in Mobile Ordering?
If you turn on location services, will appear in the McDonald's app as a feature when you're within 5 miles of a McDonald's restaurant that offers Mobile Order & Pay.
Within the location map, after selecting a restaurant icon, selecting the white detail box will also indicate if Mobile Order & Pay is available at a particular location. If the restaurant is participating, "Order Here" will appear in black letters at the bottom of the detail page, allowing you to select it and begin the order. If not, "Order Here" will appear muted out, indicating that Mobile Order & Pay is not enabled at that location.
How do I complete and pick up my order?
You can complete and pick up your McDonald's order at any participating restaurant listed in the app. When you arrive at the McDonald's restaurant you selected, follow the instructions in the app specific to your chosen pickup method: Curbside, Front Counter, Table Service, orDrive Thru. These options may vary by restaurant and time of day. When you place your order in the app, your order is completed and the restaurant charges your registered payment card. Remember, never use the McDonald's app while driving! Order in the app safely and come to the selected McDonald's restaurant. Once you arrive, enter your Curbside spot or table number in the app. If you're picking up at front counter, simply head to the counter and if picking up at the Drive Thru, you’ll receive a code to provide when you arrive at your selected McDonald’s.
Can I add a McDonald’s deal or promotion to my McDonald’s Mobile Order?
If a Deal is available for redemption through MobileOrder&Pay, there is an “Add Deal to Mobile Order” button below thecodewhen viewing the Deal in the McDonald’s app. To redeem the Deal,choosethe“Add Deal to Mobile Order” button then customize the items in this order.Choose“AddToOrder” to add the Deal to your bag.Explore some of ourdeals and promotions.
How do I redeem points for free McDonald’s?
You can redeem with contactless ordering in the McDonald’s app by selecting Rewards, choosing the favorite you want to redeem and choosing “Add to Mobile Order”.
Can I redeem a reward and earn points in the same order?
Yes! You earn points on every eligible purchase, so if you’re redeeming a reward and ordering more food in addition to that, you will still earn 100 points for every dollar you spend on eligible products.
What happens if I never check in or pick up my order?
You have the option to cancel your order using the "Cancel Order" button in your order details as long as it has not started being prepared. If the payment is processed, please contact the restaurant where you purchased your order. You can find their phone number using theRestaurant Locatoron our website.
Can I add an Arch Card®as a payment method?
You cannot register an Arch Card®for payment of mobile orders at this time.
How do I add, remove or edit payment information in the McDonald's app?
You can add or remove a card from the Checkout screen, or in the Payment Methods section found by selecting More in the menu, then selecting Profile. Follow the prompts on the screen, complete the required fields within the payment form and choose 'Save' to add a new card. To remove a card, select edit then select remove for the payment method you want to remove.
How do I link my card for payment in the app?
Linking your card for more convenient payment in the app is easy. Simply,
- Go to ‘Earn Points’ in the McDonald’s app
- Select “Pay with Linked Card” at the top
- Insert your card information and hit save
If you want to edit or replace:
- Select ‘More’ at the bottom right
- Go to “Profile”
- Select “Payment Methods”
What if I have an issue with Mobile Order & Pay or want a refund?
If you experienced an issue with Mobile Order & Pay (excluding delivery) or are requesting a refund, please return to or contact the restaurant at which you made your purchase.
If you placed a McDonald’s app delivery order, first, check the Vendor Name to identify whether Uber Eats or DoorDash was handling your order, and please contact Uber Eats at: 1-866-987-3744 or DoorDash at: 1-833-510-0332. Orders placed via Uber Eats, DoorDash, GrubHub or Postmates directly should be addressed with those delivery partners for resolution.
Who am I purchasing my order from?
Most McDonald's restaurants are owned and operated by independent franchisees. Some restaurants are owned and operated by subsidiaries of McDonald’s USA, LLC. When you finalize your order at checkout, you are purchasing your order directly from the restaurant you selected.
What should I do if I suspect fraudulent activity on my account?
If you believe incorrect or unauthorized charges appear on your account, you should immediately contact your bank. You should also immediately update your password. Security experts recommend that individuals use good password complexity and different user name and password combinations for each account.
What if I was charged for a product that is not available?
TheMcDonald’s appwill label products that are currently unavailable for specific locations to prevent you from ordering those products. If you attempt to reorder an item that contains multiple products, where one or more of the products is unavailable, you will need to remove the unavailable product(s) before your order can be completed.
What forms of payment are accepted?
You can register Visa, MasterCard, American Express and Discover cards in the app. Payment cards registered must be issued by a U.S. bank. If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald’s app. If you have registered a card to the Google Pay™ app on your Android, you can select Google Pay™ as a payment method in theMcDonald’s app.Payments with PayPal and Venmo are also available with Mobile Order & Pay.
What happens to my deal or reward if I cancel my order?
Applied deals will be available within 15 minutes of your order. Rewards will be available for immediate redemption.
Why are you collecting my email address?
Having a confirmed identity allows McDonald's to serve you as a customer better and helps to protect against fraudulent activity. If you are signed up to receive emails, we will also use your email address to communicate with you regarding the McDonald’s app, promotions we're running, charity or philanthropy events we're hosting and changes to food preparation.
Can I change the email address associated with my account?
You are not able to change the email address associated to your account in the McDonald’s appat this time.
